Healthcare
Any application availability or performance issues affect the quality of care provided by the healthcare professionals and directly impact patient safety.
Healthcare is a highly regulated industry, hence new systems and new regulations are the norm. These require major updates and roll out of new systems, which must integrate with legacy systems which are rigid. Application performance issues affecting admissions, discharges, or revenue cycles can significantly impact financial performance of the provider.
Status
- Complex workflows in emergency department (ED) applications often fail or do not respond in a timely manner, measure these transactions against the baselines within .
- Visualize discover the components required for a given software application
Troubleshooting
- 1% of the requests are usually delayed in the’ admit patient’ business transaction. With the most recent 15-minute view, it can investigate and correct problems.
Utilization
- Memory consumption has spiked on a cluster supporting the payer management application tier. Determine what workload changes have happened.
Operational Intelligence
- When acquiring a new hospital system, there will be an increase in patients and transactions by 30%, how many additional web servers / app servers / VMs / databases will we need to support that growth on the EHR system?
Business Intelligence
- How many insurance payment requests make every minute inside the previous hour? Where did the amount compare to the prior month’s equivalent?
- Is the amount our patient owes risen in the last three months?
End User Intelligence
- What is the response time trend for doctors accessing patient records in the last month? Is IT improving service quality to the end-users?
- We’ve rolled out the iPad app for our EHR. Is that improving the number of patient notes the doctor inputs into the system? Increased documentation should lead to better care.